Process
How engagements work.
Straightforward intake, clear scope, documented delivery. No surprises mid-build.
Intake
Submit the contact form with project scope, constraints, and goals.
Describe what you need: what you are building, fixing, securing, or automating. Include your timeline, current tools, hosting setup, domain situation, operating systems, and any hard constraints. Keep sensitive material out of this step.
Scope Review
Review the submission and respond with questions or initial observations.
Each inquiry is reviewed individually. The response will either ask clarifying questions, note what is outside scope, or confirm that the project looks like a good fit. Expect a response within a few business days.
Technical Plan
Produce a scoped technical plan with deliverables and cost estimates.
Once the scope is clear, a technical plan is drafted: what will be built, how it will be built, the expected timeline, milestones, and a cost estimate. This is reviewed and agreed upon before any work begins.
Build / Review
Execute the work with regular progress updates and review checkpoints.
Work is delivered iteratively. Progress updates are shared at agreed checkpoints. Scope changes are documented and priced before being added — no hidden additions mid-build.
Documentation Handoff
Deliver documented work with architecture notes and runbook instructions.
Every engagement includes a documentation deliverable: architecture notes, deployment instructions, runbook steps, and anything needed to maintain or extend the work independently. You own everything delivered.
Follow-up Support
Post-delivery availability for questions and follow-on work within scope.
A follow-up window is included after delivery for questions, small fixes, and clarifications. Larger follow-on work is scoped as a new engagement.
Secure Communication
Initial contact is intentionally low-sensitivity. The intake form is for scoping conversations only — do not send credentials, API keys, or sensitive technical data in the first message. If a project requires secure file transfer or encrypted communication, that channel is established after initial scope review.